We’re just the bank you need.
We believe that happiness is more important than money. That satisfaction can come from less, not just more. So we’ve removed the unnecessary extras. Our aim is to be just the bank you need, plain and simple.
Since 2008, our focus has been taking care of our customers and our community with knowledgeable, honest support and convenient, easy-to-use banking products.
Honesty & Integrity
We’re completely transparent with our interest rates. We offer rewards for customer loyalty, and our local support team will treat you like a real person, not an account number.
We offer highly competitive rates with no hidden agendas, and we’ve kept fees to a minimum across all our products. We regularly review all our application processes to make sure they’re as easy and supportive as they can be.
We’ve made applying fast and easy online. Our team of experts is constantly innovating to improve what we offer.
As part of NAB, we can take advantage of the financial strength and global capabilities of one of Australia’s most established banks.
Our local advisors and specialists are always ready to help.
Our FAQs are another great place to find answers.
To start a chat simply click chat now on the bottom of this page.
Our friendly team are available 8am – 8pm Monday to Friday and 8am-6pm Saturday and Sunday (AEDT).
If you’re an existing UBank customer, you can contact us by selecting Secure Mail when you are logged in to Online Banking.
Please keep in mind that, while we are able to discuss your information, we can’t action transfers or update your details via this channel.
Due to the current pandemic we’re experiencing high call volumes and long wait times. We're prioritising critical enquiries as best we can, but the good news is there’s only a few reasons you should need to call and wait.
They are to:
For all other enquiries the fastest way to speak to one of our team is via LiveChat. To start a chat simply click chat now on the bottom of this page.
Lost or stolen cards
Power of Attorney
Customers who are deaf or have a hearing or speech impairment can call through the National Relay Service.
UBank is here to listen and get to the bottom of any issues. If we can’t resolve your complaint straight away and we need to do a bit of investigation, we’ll keep you updated with next steps and likely timing.
Or write to us at:
PO Box 1466
North Sydney NSW 2059
For more information on our complaints process, click here.
If you have SMSF or other documentation to post to UBank, please address it to:
UBank PO Box 1466
North Sydney NSW 2059
Any subpoenas, writs, garnishee orders, statutory notices and other notices should be served at NAB's registered office (UBank is a division of NAB).
The Proper Officer
National Australia Bank Limited
800 Bourke Street
Docklands VIC 3008