Original ubank FAQs

Info on original ubank products

This FAQ is related to an original ubank product that new customers can no longer access. Head to our help centre if you want info about our current ubank products.

How do I provide maturity instructions for my Term Deposit?

If you want to update your instructions digitally, please let us know at least 2 working days before maturity.

Log in to the ubank app (iOS users)

  • Select Term Deposit account details
  • Select ‘Set Maturity Instructions’.

Log in to Online banking (Android, laptop, desktop users)

  • Go to Managing > Accounts
  • Select your Term Deposit account
  • Select Maturity Instructions

Please note: If you want to update your maturity instructions during the first 7 calendar days after opening your Term Deposit account, or in the 7 calendar days after the Term Deposit has matured, you can call us on 13 30 80.

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