This FAQ is related to an original ubank product that new customers can no longer access. Head to our help centre if you want info about our current ubank products.
Servicing
- How do I close my USave or USpend account?
- How do I dispute a purchase I’ve made using my phone?
- What do I do if I lose my Digital Wallets device?
- How do I reset my secret question and answer?
- What do I do if I notice an unauthorised transaction has gone through my account?
- What happens if someone steals my phone and use Mobile Payment to make fraudulent transactions?
- How do I request audit information from ubank for a SMSF customer?
- Who can access and manage my account?
- How do I change my mobile phone number?
- How do I change my residential and/or postal address?
- What do I do if I think my password has been compromised?
- Can I access and transact on a customer’s account if I have a Power of Attorney?
- How do I provide maturity instructions for my Term Deposit?
- How can I request the return of my Unclaimed Money?
- Can I put a temporary block on my Card if I think I have misplaced it?
- How do I receive a Term Deposit statement?
- Do I need to let ubank know if I’m travelling overseas?
- What should I do If I don’t recognise a transaction made on my VISA Debit Card?