Original ubank FAQs

Info on original ubank products

This FAQ is related to an original ubank product that new customers can no longer access. Head to our help centre if you want info about our current ubank products.

How do I update my details?

Details How you update them
  • Contact email address
  • Login email address (can only be updated in Online Banking)
  • Home and work contact number
  • Residential and postal address
  • Occupation
In Online Banking

Log in to ubank.com.au on your desktop or laptop.  Select Admin, then My Details

In the ubank mobile app (IOS or Android)

Select More, then Profile

  • Registered mobile number
  • Registered address for a Self-Managed Super Fund
  • Tax File Number
By phone
13 30 80
  • Name
Send us a form:

Complete the Change of Name form, certify the relevant documents and send them to us at the address on the form

  • Addition or removal of a name
  • All of your contact details in one go
Go to Australia Post
Complete the Australia Post form and take the relevant documents to Australia Post