ubank FAQs

Info on current ubank products

This FAQ is related to a current ubank product. Head to our help centre if you want info about original ubank products that new customers can no longer access.

Can I order a replacement card?

If your ubank Visa Debit card is damaged or doesn’t work, you can order a new one by calling us on 13 30 80, or +61 2 9070 0202 if you’re overseas. We’re available Monday to Friday between 8am and 8pm (Sydney time), and between 8am and 6pm on weekends.